Refund Policy

📦 Returns & Exchange Policy

Q: Under what conditions can I return a product?
A: Returns are accepted only if:

  • Wrong item was delivered
  • Product is defective
  • Charm or personalization (e.g., name) is incorrect
  • Item is damaged upon receipt

Q: What happens after I return the product?
A: We inspect the returned item and either:

  • Send a replacement
  • Or issue a refund if out of stock
    You'll be informed throughout the process.

Q: What are the return conditions?
A: Items must be:

  • Unused
  • In original packaging
  • Include charms, tags, invoices, etc.
    Complaints must be made within 3 days of delivery or 3 days after we request further details.

💰 Refund Policy

Q: When will I receive my refund?
A: Refunds are processed within 7 days of return approval and credited to the original payment method.

Q: Do you refund missing charms or items from hampers?
A:

  • Yes, for missing charms.
  • For hampers, only the incorrect item is refunded—not the entire hamper.

Q: What if I was charged twice?
A: If a technical error causes double payment, you’ll get:

  • A full store credit, or
  • A refund with 5% processing fee deduction.

💵 Partial COD Orders

Q: Will I get a refund if I refuse delivery of a partial COD order?
A: No, the prepaid portion is non-refundable as items are personalized.

Q: What if my address wasn’t found by the courier?
A:

  • We will reship once we receive the undelivered package.
  • You must clear the remaining COD amount before reshipping.

Q: Why is my delivery delayed?
A: Delays may happen due to courier issues beyond our control. We work with trusted partners like Bluedart, Ecom Express, Delhivery, and XpressBees.

📫 Shipping Policy

Q: When will my order be shipped?
A:

  • Orders are dispatched within 2-3 working days post confirmation.
  • Delivery takes 7–10 days, depending on your location.

Q: What if my package is marked as delivered but I haven’t received it?
A: Please report this within 48 hours so we can investigate with the courier.
After 48 hours, we may not be able to help.

Q: What happens if my package is returned due to non-delivery?
A: We will try contacting you via call/email for 3 months. Post that, we cannot guarantee redelivery.

❌ Cancellation Policy

Q: Can I cancel my order after placing it?
A: No, orders cannot be canceled once placed since they are personalized.

🔄 Sale & Discounted Items

Q: Can I get a refund for sale or discounted items?
A: No, items bought during a sale or using a discount code are non-refundable.

⌛ Late or Missing Refunds

Q: What should I do if my refund hasn’t arrived?
A:

Recheck your bank account

  • Contact your credit card company
  • Contact your bank
    If none of the above work, email us at thejunket7@gmail.com