Refund, Return, Exchange & Shipping Policy
Returns will be entertained in the following conditions.
- Wrong item was dispatched as against the item selected during order confirmation.
- There is a defect in the product
- Wrong charm or spelling mistake
- The item was damaged when received by the customer
Customers are responsible to courier the product back to us (address in contact us page) and once received and reviewed, we will ship a new item out. In case we are out of stock, we will refund the amount. All effort will be made to inform the customer from time to time about the refund, return or exchange of the product.
The item must be couriered within 5 days of receipt date. The receipt date will be as confirmed to us by our logistic partner.
The item should not be in used condition and must be returned in original packaging including any other item included in the product such as name tag, charm, coupons, invoice etc.
Once your return is received and inspected, we may send you an email to notify you that we have received your returned item. We may notify you of the approval or rejection of your refund.
If you return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We have partnered with a reputed logistic company and items will be shipped using this partner.
Items are shipped within 2-3 working days post order confirmation and takes about 7-10 days to reach depending on the destination.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Products once ordered cannot be cancelled as the products are customized and cannot be reused.